Privacy Policy

This Privacy Policy describes how clairesn.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit our Site, use our services, or make a purchase from us.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information required to process your orders. We may also collect additional information when you contact us for customer support.

In this Privacy Policy, we refer to any information that can identify an individual as “Personal Information”. The following sections explain what Personal Information we collect and why we collect it.

Device Information

Examples of Personal Information collected:
Web browser type and version, IP address, time zone, cookie information, pages or products viewed, search terms, and information about how you interact with our Site.

Purpose of collection:
To provide a smooth browsing experience, properly display our Site, and analyze website usage to improve our services and customer experience.

Source of collection:
Collected automatically when you access our Site through cookies, log files, and similar technologies.

Order Information

Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

Purpose of collection:
To process and fulfill your orders, complete payments, arrange shipping, provide invoices and order confirmations, communicate with you, prevent fraudulent transactions, and provide information about our products, services, and promotions according to your preferences.

Source of collection:
Collected directly from you.

Customer Support Information

When you contact us for assistance, we may collect information you provide in order to respond to your requests and provide customer support.

Purpose of collection:
To provide customer service and resolve any issues related to your orders or account.

Source of collection:
Collected directly from you.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the information below, and we will take appropriate steps to delete such information.

Sharing Personal Information

We may share your Personal Information with trusted service providers who assist us in operating our business, processing payments, fulfilling orders, and providing services to you.

We may also disclose your Personal Information when required by applicable laws and regulations, in response to legal requests such as subpoenas or court orders, or when necessary to protect our rights, safety, and security.

Behavioural Advertising

We may use your Personal Information to provide you with personalized advertisements, marketing communications, and product recommendations that may be relevant to your interests.

For example:

We use Google Analytics to understand how customers use our Site and improve our website experience. You can learn more about how Google uses your Personal Information here:

https://policies.google.com/privacy

You may also opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

We may share information about your browsing activity, purchases, and interactions with advertisements with our advertising partners. This may include the use of cookies or similar technologies, depending on your location and applicable laws.

For more information about interest-based advertising, please visit:

Network Advertising Initiative:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Digital Advertising Alliance:
http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

• Provide products and services to you;
• Process payments;
• Ship and fulfill your orders;
• Communicate with you about your orders;
• Improve our website and customer experience;
• Send updates about new products, services, and special offers when permitted.

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information based on the following legal grounds:

• Your consent;
• Performance of a contract with you;
• Compliance with legal obligations;
• Protection of your vital interests;
• Tasks carried out in the public interest;
• Our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.

Data Retention

When you place an order through our Site, we retain your Personal Information for our records unless you request that we delete it.

For more information regarding your right to request deletion, please refer to the “Your Rights” section below.

Automated Decision-Making

We do not use fully automated decision-making processes that produce legal or significant effects based on customer data.

Our payment and security providers may use limited automated systems to help detect and prevent fraud, such as:

• Temporarily blocking IP addresses associated with repeated failed transactions;
• Temporarily blocking payment methods associated with suspicious activity.

These security measures are temporary and are used solely to protect our customers and our business.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request access to the Personal Information we hold about you;
• Request correction or deletion of your Personal Information;
• Request information about how your Personal Information is collected and used.

To exercise these rights, please contact us using the information below.

If you would like to appoint an authorized agent to submit a request on your behalf, please contact us.

Cookies

Cookies are small data files stored on your device when you visit our Site. We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

Cookies help us remember information such as login details, language preferences, and shopping cart contents, so you do not need to enter them repeatedly.

The cookies we use may include:

Cookies Necessary for Store Functionality

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our Site.

Most browsers automatically accept cookies, but you can adjust your preferences through your browser’s settings menu.

For more information about managing cookies, visit:

https://www.allaboutcookies.org

Do Not Track

Because there is currently no consistent industry standard for responding to “Do Not Track” signals, we do not change our data collection practices when we receive such signals from your browser.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational processes.

Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Information, please contact us:

Email: service@siniatoday.com