Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

Customized Items

Due to the personalized nature of customized products, we do not accept returns, refunds, or exchanges for customized items once production has started.

Customized items are specially made according to your requirements and cannot be resold to other customers. We appreciate your understanding.

Returns for Non-Customized Items

If you are not 100% satisfied with your non-customized purchase, we gladly accept returns within 30 business days from the original shipping date, provided that the item meets our return requirements.

To request a return, please follow these steps:

1. Contact our Customer Service team through our website or email, including your order number, the item(s) you wish to return, and the reason for the return.
2. Wait for return instructions from our customer service team before sending your package.
3. Pack the item(s) securely in the original packaging and send the package according to the provided instructions.
4. Once we receive your returned package, most returns will be processed within 5 business days. You will receive a confirmation email once your refund has been issued.

Return Conditions

To be eligible for a return:

• You must contact us within 30 business days from the original shipping date.
• Items must be unused, unworn, unwashed, undamaged, and in their original packaging.
• Items that show signs of use, damage, washing, or modification cannot be accepted.
• Customized items and items purchased during limited-time promotions are not eligible for return or exchange.
• Items marked as non-returnable and free gifts cannot be returned.
• Returns sent without prior approval from our customer service team will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.
• We do not provide Freight To Collect (FTC) return services.
• Please use a trackable and affordable shipping method when returning your package.
• Original shipping fees and shipping protection/guarantee fees are non-refundable.

Please double-check your return package before shipping. We are not responsible for items returned that were not purchased from our website.

Important:
Please do not send your return to the address shown on your original package. This is not our return address and may delay the processing of your return.

Return Address

If you need to return an item, please contact our Customer Service team first. We will provide you with the correct return address and instructions.

We will respond as soon as possible.

Refund Processing Time

Once your return has been received and approved, your refund will be processed.

For credit card payments:

• We will issue the refund within 24 hours after approval.
• Your bank or payment provider may require an additional 10–30 business days to complete the transaction.
• Processing times depend on your card issuer, and we are unable to control the speed of your bank’s processing.

If you have not received your refund after this period, please contact your bank or payment provider for further assistance.

Shipping Cost & Fees

To start a return, please contact us with your order number for assistance.

Please note:

• Return shipping costs are the responsibility of the customer.
• We do not charge any restocking or relisting fees.
• We recommend using the most affordable registered shipping method available.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: linneastrosin8@gmail.com

We are always happy to assist you and appreciate your understanding.